WHEN WILL MY ORDER LEAVE?
Most orders will be dispatched from our Distribution Centre in Perth within the next business day.
Our Accounts Department simply waits for PayPal or our Financial Institution to acknowledge that your payment has been approved and the order is transitioned for immediate dispatch.
HOW MUCH DOES IT COST TO GET MY GOODIES?
All orders are shipped using Road Express and/or Air Freight, and sent directly to your door. We have a flat $10.00 freight fee regardless of the size of the order.
HOW LONG WILL IT TAKE FOR DELIVERY?
We use Toll Ipec Satchels which are generally delivered the next day to most capital cities in Australia. For NT customers and PO box deliveries we use Australia post Express post satchels which can take a few days.
WHAT PAYMENT METHODS DO YOU OFFER?
All purchases through the website can be paid using Credit Card or through EFT Transfer.
Both services are completely secure and allow for peace of mind purchasing.
No personal card details are held with Moondyne GhostEye after payments have been processed.
Where can I leave feedback, comments or suggestions?
We value your opinion and would love to hear from you. We are constantly looking for better ways in which to offer the best products possible, together with the providing the highest quality and affordability.
We are constantly updating our website and processes in response to feedback we receive from our customers and we continue to welcome any innovative website or product suggestions you may want to share with us.
Please contact our customer service team at firstname.lastname@example.org and your comments will be passed onto the most relevant department.
DO WE OFFER GIFT CERTIFICATES?
No, we unfortunately do not offer Gift Certificates at this time.
I MADE A MISTAKE ON MY ORDER. HOW DO I CORRECT THIS?
Once your order is placed it is batched and then sent electronically to our Distribution and dispatch centre for pick, pack and shipping.
We use the latest in technology to enable us to process and ship orders really quickly and in some cases, it may only be a matter of hours from the time you place your order until the time it is shipped.
Until your order is submitted to the Distribution Centre we can make changes to it, but unfortunately after this point we cannot change or cancel it.
If you have placed an order and you wish to change or cancel it, please PHONE us immediately on 08 9274 8889 or EMAIL email@example.com with your request.
DO I NEED AN ABN TO PURCHASE FROM YOU?
No, you do not. Anyone is welcome to purchase our products from us, even in commercial quantities.
DO I GET AN INVOICE WITH MY ORDER?
Yes, all orders are dispatched with a Delivery Slip for your records. An Invoice is emailed through directly when the goods have been shipped from our Distribution Centre and we also keep an Invoice on your account if required in the future. Simply log into your account (http://www.ruggedxtremes.com/en/my-account) to view all your purchases.
CAN I ORDER FROM YOU IF I AM UNDER 18 YEARS OLD?
We are only able to accept orders from adults over the age of 18 years. By purchasing on our website you are certifying that you are over 18 years old.
DO I GET TRANSIT INSURANCE ON MY ORDER?
Yes, full transit insurance is provided, so your order is covered every step of the way. We also offer full replacement of your product at our cost in the unlikely event your items are lost in transit.
HOW DO I TRACK MY ORDER?
All orders can be tracked given your Consignment Number, which is emailed to you once the goods have been shipped.
We will also advise which freight partner was used, with a link to their tracking page.
I STILL HAVEN’T RECEIVED MY ORDER. WHAT DO I DO?
If you haven’t received your order in the gazetted time frame above, please contact us via our Contact Page on the website. We will work with our Freight Partners to Track & Trace the consignment to provide you with an accurate delivery schedule.